Returns

Get help with a product

For a faulty product, incorrect item or another return enquiry, contact NOX Cloud at help@nox.cloud or 03 9970 9776. Include your order or quote reference, product model and a description of the issue. Photos can help us understand damage or an incorrect item.

Contact us for return instructions and the appropriate delivery address. Please do not send products to a supplier address shown on packaging without confirming the arrangements with NOX Cloud.

Your rights under the Australian Consumer Law apply where relevant and are not limited by this information. See the ACCC information about repairs, replacements and refunds.

For change-of-mind requests, contact us to discuss the applicable arrangements before sending an item.